Welcome to the side of healthcare they don’t teach in school. This blog is for revenue cycle pros, practice managers, front desk queens, medical providers and new medical billers and aspiring RCM pros who are tired of being confused and underpaid. I talk systems, payer policies, denial strategy, and the messy, money-driven business of care. Because knowing the code isn’t enough, you have to know the game.
Jack Smith is back again. This time for a cardiology visit. Doc ordered an echocardiogram (CPT 93306). UHC Medicare Advantage plan in hand, he sat in the waiting room flipping through a 2018 issue of *Better Homes & Gardens,* blissfully unaware that behind the front desk, Jill was staring at her monitor like it had…
You thought Jack was done? You thought his insurance verification saga ended with that triple AARP card trauma and a mild case of claim rejection rage? Please. Jack Smith is back in the building, and this time he’s rolling deep with a plot twist that front desk Jill wasn’t ready for. Last time, he had…
This Nurse Practitioner found me through my other actual RCM Medical Billing website, and messaged me directly, hoping I would take on her practice account for free. We are a growing solo primary care practice in the Southwest, looking to establish a relationship with a billing partner. We launched in July 2024, began insurance processing…
Let’s get this out of the way right now. Offshore revenue cycle companies look absolutely gorgeous on paper. Cheap hourly rates that make your CFO practically purr, eager emails flooding your inbox at 2 AM, and those sweet, sweet promises of “seamless operations while you sleep.” Sweet dreams, doc. Hope you enjoyed them, because you’re…
Jack Smith came in for a podiatry visit. He left behind a billing horror story, three unverified insurance cards, and a trail of confusion for everyone. Let me explain. Who Is Jack Smith? Born in 1945 or 1947, depending on which insurance plan you ask. He has a Medicare card, an AARP Medicare Advantage card,…
From $4 per claim to chaos—how I learned the hard way that some ‘opportunities’ are just red flags in disguise. Have you ever been so insulted by an offer that it made you question your entire career? Yeah, I’ve been there. It was one of those days when I thought I was walking into a…